Kenya Airways Wheelchair Assistance is a dedicated service that ensures passengers with limited mobility experience a safe, dignified, and stress-free journey. The airline is committed to making air travel accessible, offering personalized assistance from booking through to arrival. At the ticketing stage, passengers can request Wheelchair Assistance online, through the call center, or via a travel agent. To ensure smooth coordination, the request should be made at least 48 hours before the flight. The airline records the assistance requirement in the booking for seamless support throughout the journey. During check-in, passengers are guided through the entire process by trained staff. Kenya Airways offers priority check-in counters and support with document handling, airport navigation, and security procedures, ensuring that mobility limitations do not interfere with travel comfort. Baggage assistance is also provided, including help with checking in luggage and managing carry-on items. The airline’s staff take special care in handling mobility aids such as personal wheelchairs or walking devices, ensuring they are transported safely and returned promptly. Throughout the journey, passengers receive updated flight information and are accompanied by support staff when needed. From gate changes to boarding announcements, Kenya Airways ensures that passengers are informed and guided at every stage of their travel experience. Kenya Airways also offers responsive customer support to assist passengers before, during, and after their journey. The support team is trained to respond compassionately and efficiently, addressing special needs and making necessary adjustments to enhance the travel experience. With Wheelchair Assistance, the airline upholds its promise of inclusive and accessible travel. By offering comprehensive mobility support—from ticketing and check-in to baggage and boarding—Kenya Airways ensures all passengers can fly with ease, independence, and confidence.
